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How To

Book tickets online - frequently asked questions

Create and customise your event listing

Sign up for an account with us in https://tickets.srilankans-online.com and we’ll provide you with access to your personalised dashboard where you can manage every aspect of your event online 24/7.

The Sri Lankan tickets dashboard enables you to add and maintain your event listings, create venue seating plans, manage ticket allocations and much more.

You can customise your ticket shop to reflect your branding by adding your own logo and setting its colour scheme.

Features

  • Up and running in minutes
  • Set up venue seating plans or general admission
  • Add multiple events and tickets allocations
  • Options for accepting donations and sundry item sales
  • Customise images and colours to match your brand
  • Multiple user accounts with varying access permissions

 

Publish and promote your box office

Our system is packed with promotional tools to make the most of your online marketing opportunities.We also promose the event in social media and also in digital and printed medial. Please ask a member of ou

Add “book now” links to any digital media and embed our ticket shop app in your website and Facebook page to maximise the customer’s opportunity to buy tickets.

Our customer database management tools and mail management tool integration make email marketing simple.

Add “book now” links to all of your online publicity

Ticket shop app seamlessly linke with your website

Monitor how customers are finding you with our reports providing MI and analytics

Own and export your customer data

Start selling tickets online and in-house

Sri Lankan tickets supports ticketing via multiple sales channels.

Customers can choose to book online, instantly and securely with payment by credit or debit card. Alternatively, our software enables account users to book over the phone or buy cash values ticket.

 We provide physical tickets, e-tickets for now. Soon there will be thirmal ticket option.

Features

  • Customers can pay online with all major payment cards
  • We handle card payments or integrate your own Stripe
  • Single inventory integrates online and in-house sales
  • Ticket delivery via eticket, mobile ticket and postal ticket
  • Notification of bookings via email

Manage Event Entry and Guest Expereince

Managing your guest can make or break an event, so we provide a range of options and tools to streamline the front reception experience.

Entry Validation Options

1) Printed Door list

2) Barcode on ticket validaton process

Keep track of entry progress by scanning and validating ticket barcodes with a iOS and Android apps (coming soon), or borrow our professional wireless scanner kits to use at gate.

 

Events Informatics

  • Range of sales report and analysis options
  • Breakdown of income in reports for easy accounting
  • Daily ticket sales report
  • Executive summary report

Following are the terms and condition that are applicable to access and use of this website (Sri Lankans Online, www.srilankans-online.com and all its sister sites). If you access any of the site, you are agreeing to these terms and conditions and all applicable laws, rules and regulations regardless of your location.

Sri Lankans Online may change the terms and conditions time to time with out noticing the end users.

 If you are violate with these terms of use, Sri Lankans online reserve the right to terminate the service, and access to their sites with out notice. We may termination your use of the site and cancel order ticket or events.

By selling event tickets free or paid as an event organiser you abide the terms of the site that we operate.

Role of Sri Lankans Online

We operate as a ticket provider only. We do not hold any responsibilities of the event and any activities around this. We will deal with cancellations and refunds. There may be refund charges incurred by banks and the event organiser is liable for such charges.

User Access

We take site security very seriously. Any unauthorised access is prohibited. Please do not share your usernames/passwords with any party and it is a violation of our terms.

Encryption

Information you shared with us are shared in encrypted database and secured, regularly backed up and protected.

HTTPS

Site is always accessible in HTTPS only. You may see a green colour padlock, which suggests your computer is securely connected to us and information flowing are secure.

Your card details are only passing to the payment provider/bank through us and at any point we do not access or retain such information. Additionally the payment system is equipped with 3DS and fraud security built on top to keep your transactions legitimate and secure.    

The laws of their respective countries govern all the terms & conditions. In Europe, additionally we are bound by (General Data Protection regulations) GDPR, IP, and UK data protection act. In US and Canada we are bound by federal jurisdictions.

Personal Information

We will hold personal information (PII) in the cases that is required for completing event hosting or booking process only. This information is not shared with any party what so ever and shall not be released to event organisers or any party.

By hosting an event, you agree to share your identification with us for validation and verification process. This will be released to any party only in a case of event cancelation or dispute.

We will not be using any of your details for any details for marketing purposes without your consent.

Your Card Details

We are PCI DSS compliant. We will not be holding ANY CARD DETAILS in you systems. We will only tract transaction processing information only.

The site services offered by Sri Lankans Online is only for your own usage or your organisation only.

With out any preceding written permission from Sri Lankans Online, you can’t do duplicate, download, publish, modify, distribute and/or use any material in the in site for any purpose.

If any use of the material and / or content in Sri Lankans Online for any purpose in the site there is strictly prohibited.

For Event organizer 

When you register as an event organiser you are bound by over terms and conditions.

Following are some of the requirements for hosting events with us.

1)    You name address and identification as a event organiser. We require this to verify the event and keep customers safe

2)    You require providing your event information, number of tickets, process, dates and times, venue, imagery and video trailers f the event proposed.

3)    Event related materials you provide are copy righted to you and Sri Lankans online would have no responsibility in violations of any intellectual property. It is your responsibility of you to manage the materials legitimately.

4)    You Can offer Electronic tickets, printed tickets or hybrid options

5)    If you want use to post the tickets t your customer, there will be a postage fee applies

6)    All charity and religious events may be offered free of charge subject to any additional costs

7)    All paid tickets will carry a transaction fee that Sri Lankans online is liable to pay for the settlement bank when processing the customer cards Visa/Master Credit/Debt

8)    You can provide number of tickets with different classifications and price brackets

9)    We provide barcode-scanning devices for larger events. These may be coming with the top end of the service packages we offer.

Payments

1)    Tickets sold via our site will be sending to you as a summary sales email report daily.

2)    On the event day we will send you the full report with all sold tickets, and ticket IDs

3)    We shall return the collected payments after reducing the service charges with in few working days.

4)    Customer Refunds could be handled by Sri Lankans Online and may subject to bank processing charges.

5)    If you are using a foreign bankcard, the conversion rate is provided by merchant bank and we have n control on such rates.

Event organizer want must clearly show at time of booking with date for every event.

Event organizer must proof his or her details of address with NIC Number/Passport/Driving License by uploading an image proof document in to the site, when create an event. Our team is validating this for security and transactional requirements.

Event tickets Booking

You must check your payment details before you make your payments. Once booked there will be no refund. How ever, It is possible to transfer ticket subject to event organisers’ discretion.

Cancellations of booking tickets for any reason such as date or time changes, lost tickets are subject to individual event organisers’ terms and we will only communicate this clearly before you complete payments.

Becoming a member is easy; just follow the steps stated below

Step 1 Click the ‘Register’ button on the top right hand corner of the Sri Lankans Ticket Home Page (tickets.srilankans-online.com).

Step 2 Fill the registration form and ‘Submit’ form.

Step 3 Activate your account by either clicking the link sent to your email or submit the code sent to your mobile as you prefer

Step 4 Now you can ‘Login’ by clicking the ‘Login’ button next to the ‘Register’ button on the home page

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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You can view information on the latest movies on theaters or seminars or most happening events hosted by us.

You can book event tickets published on the site, free or paid.

Account activation can be done in two ways as stated below. This can be done as soon as you submit your initial registration details to Sri Lankans Ticket Home Page (tickets.srilankans-online.com) from the Register page

Activate by Mobile - Enter the verification code sent to your mobile submitted at the registration

Activate by Email – An Email with an activation code will be sent to your email provided at the registration and you need to click this link in order to activate your account

 

Confirming your account will make you privileged to access all the services provided on tickets.srilankans-online.com. (This will make your account transaction enabled)

If you have already got an account with tickets.srilankans-online.com click the LOGIN button on the top right corner of the tickets.srilankans-online.com Home Page and enter your e-mail, password to login to the system.

If you are unable to remember your password:

Step 1 Go to login page and click the ‘Forgot password’ button

Step 2 You will be re-directed to a page requesting your e-mail address and word verification field. Fill these and click the ‘Submit’ option

Step 3 A password re-set e-mail will be sent to your e-mail account. You need to click the link given on your e-mail in order to enter your new password.

Step 4 Your click will re-direct you to the re-set password page. Now you are able to re-set your password according to the instructions provided on the page

First of all please check your Spam folder if you have not received the “password re-set“ e-mail into your inbox.

If it is in neither your inbox nor spam repeat the steps given in Forgot Password section.

If you continue to have the same problem, please call our hotline and talk to our customer care agent to acquire help.

Click the ‘Change Password’ option on your ‘My Profile’ Page and enter all fields on the popup displayed and submit the new password.

Movies - Click the ‘Tickets’ button below on each movie displayed on the home page, it will direct you to the respective seat plan( If you have already logged in) or you would be directed to the login page.

Events /Seminar - If you wish to purchase an event ticket on tickets.srilankans-online.com, click the preferred image displayed on the event section of home page

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed blandit metus erat, quis varius nibh malesuada ut. In et nunc massa. Pellentesque augue dolor, bibendum id leo sit amet, viverra aliquam sapien. Sed et velit eu eros bibendum imperdiet. Sed cursus urna eu tortor porttitor tempor. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

 

 

 

 

 

 

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The boking and payment is subject to event organisers terms and conditin which is clearly mentioned in the event web page.

Cancellations and refundsmay carry a processing charge.

you can book online or you can call your local cordinator to buy tickets.

Yes, you czn use a via or Master card and book tickets anywhere in the world.

No, This SMS confirmation service wuld be avialable in the future.Currently we have email cnfirmation only.

Yes you can but if you require a printed ticket we would mention it on the movie/ event description page.

Yellow The button will be in this color if the movie is on theaters and the public is allowed to make reservation for such movies.

Grey Upcoming movie

Blue Upcoming movie which is allowed for public reservations.

 

You can pay for your tickets using any Visa, Master, Debit and Amex cards.

Please note to procure tickets using the Debit Cards, the card should contain a CVC Number and authorized by the respective Bank.

Immediately Email us at support@ticketslk.com, including your phone number and tickets.srilankans-online.com login email (if not sending from that email). The service agent on duty will solve the issue for you.

 

Check the ‘Fee details’ link given in the footer of this page.

Activation e-mail

Reset password e-mail.

Forgot Password

Receipt

TicketsLK weekly newsletter

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed blandit metus erat, quis varius nibh malesuada ut. In et nunc massa. Pellentesque augue dolor, bibendum id leo sit amet, viverra aliquam sapien. Sed et velit eu eros bibendum imperdiet. Sed cursus urna eu tortor porttitor tempor. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

 

 

 

 

 

 

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viverra aliquam sapien. Sed et velit eu eros bibendum imperdiet. Sed cursus urna eu tortor porttitor tempor. Lorem ipsum dolor sit amet, consectetur adip

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Your receipt would be available for print on the “My Tickets?? section on the Homepage.

Once you have completed the booking, you can return to the seat plan page and check whether the seats you selected are shown heighted in Red.

 

If you are unable to find an answer to your question in these FAQ’s, Email us at support@ticketslk.com

No, you cannot. They will only provide you assistance on how to procure tickets online securely.